EVE Search - Announcement:2015-02-25 - Unscheduled Downtime Extension

dominique Rotineque wrote:

Cedric Rochester wrote:

Duhust wrote:

Maybe for a change u shouldnt just be sorry, but also give some game time to all the ppl that for a change expect u to be on time!
since sorry was invented all goodwill is lost.
ive had some time today and u totally ruined it for me
thanks a lot ccp

So would you say it's fair that every time CCP's scheduled downtime is less than or equal to what they inform us of, you owe CCP some of your game time?

Somehow, I doubt you will agree. :3

dont care if its less or more downtime tjhe amount i pay stays the same. However the amount of time played is less if theres more downtime.

we pay for a service wich is not provided. customers tend to get upset about that.

Im sure this extra downtime couldnt have been prevented well ahem cough cough everything can be planned to perfection but it costs more.. and im sure CCP has their tech department on a budget also.. remember most of the money has to flow into the pockets of the ppl on top thats how business works.

Maybe just extend the downtime ahead.. and finish a couple of hours early.. u ppl have a lot to learn about how to be a miracle worker.

"It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope


Author	Thread Statistics \| Show CCP posts - 16 post(s)
Cedric Rochester Center for Advanced Studies Gallente Federation 0	Posted - 2015.02.25 12:17:03 - [1] - Quote My guess is that the devs take a smoke-break every time someone makes a douchey comment about something they're obviously working to fix. It's what I do when dealing with spoiled brats whining about things they don't even understand.
Cedric Rochester Center for Advanced Studies Gallente Federation 0	Posted - 2015.02.25 12:26:15 - [2] - Quote Ling Gong Chen wrote: i don't know how long will this take and probably even you don't know how long this will take. what i know is that no one is happy about an unannouced dt extension. you can't promise us for 30mins and make it to a god-knows-when finish. we want compensations, no excuse, and no debates. If you're griping about two hours of downtime, I did some rough math to figure out how much CCP would legally owe you. It's ten cents. You're bitching about ten cents of your time.
Cedric Rochester Center for Advanced Studies Gallente Federation 0	Posted - 2015.02.25 12:31:20 - [3] - Quote Black Ambulance wrote: CCP Falcon wrote: Ling Gong Chen wrote: i don't know how long will this take and probably even you don't know how long this will take. what i know is that no one is happy about an unannouced dt extension. you can't promise us for 30mins and make it to a god-knows-when finish. we want compensations, no excuse, and no debates. Your corp name might be a result of your entirely unreasonable attitude to a completely unscheduled event that we're working as fast as we can to resolve. Post constructively, or don't post at all. Post constructively, or don't post at all This should apply to CCP as well . example A joke is far different from a post meant to insult. Not to mention, you can see he's continuing to work despite the fire. So really, he's saying they're working despite complications. Rather professional, and comical. Nice attempt at a strawman argument, however, on your part. Move along.
Cedric Rochester Center for Advanced Studies Gallente Federation 0	Posted - 2015.02.25 12:38:13 - [4] - Quote Serdar Tyrnx wrote: CCP Falcon, in other words, you actually have no clue whats wrong :) No, they have an idea what's wrong. It would just take longer to explain the specifics of it to you in a manner that you would understand, than it would to go fix the problem. Providing us with need-to-know updates like 'hey we're making progress' or, 'we found a new problem', is simply secondary to the actual problem: fixing the servers so you all stop crying. :p
Cedric Rochester Center for Advanced Studies Gallente Federation 2	Posted - 2015.02.25 13:08:01 - [5] - Quote Downtime just reminds all the people whom have no hobbies other than video games that they depend on said video games far too much. Thus, they get angry, and come here to deflect their anger upon the devs, as if they are ignoring the problem, or incompetent. Deflecting anger is a pretty common tactic for those who are weak-willed. The devs just keep on with business as regular. It's part of their job to take flak from grown kids, and they know it. Still lame to watch it happen every time, though.
Cedric Rochester Center for Advanced Studies Gallente Federation 2	Posted - 2015.02.25 13:14:06 - [6] - Quote Sodamn In-sane wrote: Stephanie MayGraves wrote: I'm guessing server still down, But i have to say some of the posts i seen im so ashamed of people CCP have brought us an deep truely awesome game and i read posts and topics of people bashing away at CCP when errors happen. complaining does nothing specially when CCP working hard to sort it and tbh can those who complain fix it prob not. is it worth waiting for server to be fixed yes cause when it goes back online normally it's fine so instead on folks having a pop at CCP i would like to Thank them for an awesome game and wish them the best in fixing the issue if you paid for a car that kept breaking down wouldnt you go bash the guy that sold you it? afterall some of us pay RL monies for this If I payed two hundred bucks (that's assuming you've been playing this game for over a year, which I doubt!) for a car, then yes, I would expect it to break down now and then. :p
Cedric Rochester Center for Advanced Studies Gallente Federation 4	Posted - 2015.02.25 13:21:07 - [7] - Quote realmkiller wrote: I think we should be compensated for ISK not made over these extended down-times some people play to pay for accounts there should be something to cover loss of ISK either ISK or SP I pay for a 3-month recurring plan. I don't feel I should be compensated. These irregular down-times are to be expected in any MMO, even pay-to-play ones. Even if the game is down for an entire day, you're talking about roughly fifty cents worth of playtime. Even less than that, if you factor in that skill-points continue to train during downtime. Not to mention, I feel the added amusement from the forums during the downtime is my compensation.
Cedric Rochester Center for Advanced Studies Gallente Federation 13	Posted - 2015.02.25 13:48:39 - [8] - Quote mordour wrote: Looks like CCP has killed the hamsters again. They're in the process of upgrading from hamsters to ferrets as we post. Those little bastards are just so wiggly it's tough getting them in the wheels and strapped in. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 13	Posted - 2015.02.25 14:01:50 - [9] - Quote Brian Harrelstein wrote: Shouldn't they be telling us when they do these things, so we can expect issues? Rebooting the cluster every day is one thing, but making hardware changes that could bring the cluster down (ala right now) should probably have been mentioned to us beforehand. Yeah, if only there were a way to see this coming, like a news post about extended downtime for a couple days, on the 23rd and 24th of February. It's just silly to think the day after there'd be some complications, right? "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 14	Posted - 2015.02.25 14:09:43 - [10] - Quote Feedback Joystick wrote: Dudes ! Just resubbed today (also an alt) got 15 minutes of game time and you do me THIS ? Click here for your downtime compensation, Jerkstick. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope

Cedric Rochester Center for Advanced Studies Gallente Federation 15	Posted - 2015.02.25 14:21:33 - [11] - Quote Duhust wrote: Maybe for a change u shouldnt just be sorry, but also give some game time to all the ppl that for a change expect u to be on time! since sorry was invented all goodwill is lost. ive had some time today and u totally ruined it for me thanks a lot ccp So would you say it's fair that every time CCP's scheduled downtime is less than or equal to what they inform us of, you owe CCP some of your game time? Somehow, I doubt you will agree. :3 "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 17	Posted - 2015.02.25 14:28:02 - [12] - Quote Poarta Iadului wrote: CCP Falcon wrote: Ling Gong Chen wrote: i don't know how long will this take and probably even you don't know how long this will take. what i know is that no one is happy about an unannouced dt extension. you can't promise us for 30mins and make it to a god-knows-when finish. we want compensations, no excuse, and no debates. Your corp name might be a result of your entirely unreasonable attitude to a completely unscheduled event that we're working as fast as we can to resolve. Post constructively, or don't post at all. Unreal. This is a developer talking? So this is a business for you on OUR money. Unpredictable problems are not the paying customer's burden, but your's as business owner. You assume it. So compensate us for the problems. Not to mention that we should "trust you because you said so"??? For all we know it could be an employee stupidity who screwed up something. You cover it, ok. But compensate us for lost gamte time. Incorrect. Unscheduled downtimes due to maintenance requirements or hardware/software defects are covered in the EULA given when you agree to play this game. You agreed, when you played this game, that instances like this may occur, and do not change the subscription fee. Any compensation CCP gives for the downtime will be of their own will, not because of grumpy kids mouthing off. :p They have no legal or financial obligation to compensate you for lost time; however they will if things get to an extreme. A few hours is not 'extreme'. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 17	Posted - 2015.02.25 14:33:12 - [13] - Quote Dutchess Kumquat wrote: I swear. Every time someone complains about the server being down and demands "compensation" I just want to throw stale cookies at their face. >.> Agreed. Poisoned stale cookies. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 18	Posted - 2015.02.25 14:38:57 - [14] - Quote dominique Rotineque wrote: Cedric Rochester wrote: Duhust wrote: Maybe for a change u shouldnt just be sorry, but also give some game time to all the ppl that for a change expect u to be on time! since sorry was invented all goodwill is lost. ive had some time today and u totally ruined it for me thanks a lot ccp So would you say it's fair that every time CCP's scheduled downtime is less than or equal to what they inform us of, you owe CCP some of your game time? Somehow, I doubt you will agree. :3 dont care if its less or more downtime tjhe amount i pay stays the same. However the amount of time played is less if theres more downtime. we pay for a service wich is not provided. customers tend to get upset about that. Im sure this extra downtime couldnt have been prevented well ahem cough cough everything can be planned to perfection but it costs more.. and im sure CCP has their tech department on a budget also.. remember most of the money has to flow into the pockets of the ppl on top thats how business works. Maybe just extend the downtime ahead.. and finish a couple of hours early.. u ppl have a lot to learn about how to be a miracle worker. Why shouldn't CCP be able to take away playtime from your subscription when they give you 'extra' playtime? (When they complete a patch faster than normal, or the servers come back up 10 minutes early like they usually do.) Also, are you seriously suggesting that CCP manufactures false downtime to profit from less server usage? Do you know how much more money this company makes when the servers are up and running, than they do when the servers are down? Disabled servers mean a loss of profit for a MMO company. Their only goal is to keep the servers up and functional with people clogging the servers and paying them subscription fees and spending Aurum. You have no clue what you're whining about. :v "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 19	Posted - 2015.02.25 14:48:24 - [15] - Quote Poarta Iadului wrote: Cedric Rochester wrote: Incorrect. Unscheduled downtimes due to maintenance requirements or hardware/software defects are covered in the EULA given when you agree to play this game. You agreed, when you played this game, that instances like this may occur, and do not change the subscription fee. Any compensation CCP gives for the downtime will be of their own will, not because of grumpy kids mouthing off. :p They have no legal or financial obligation to compensate you for lost time; however they will if things get to an extreme. A few hours is not 'extreme'. Right, as usual, let's hide behind EULA. It's take it or leave it. All do it in a way or another, but some are just greedy and stand behind those small text lines nobody bother to read. Others ignore own EULA and show they are strong enough to run a cusomer oriented business. Let's assume the servers are down for a total of 3 hours of 'unexpected downtime', for which you demand compensation. That amounts to roughly 12 cents of game time that you've paid for. (less if you buy 3-month or more recurring plan.) That means that you want CCP to refund 12 cents per person, per paid account. A quick google search shows me that roughly 350,000 active subscriptions are paid for on EVE as of this year. That means that you expect CCP to pay out $42,000.00 worth of compensation for 12 cents worth of your time. I don't even need to add an insult to this. You're just talking about things you don't understand. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 22	Posted - 2015.02.25 15:00:20 - [16] - Quote Krystina Nanabah wrote: I have just come back to eve recently after many years with a REAL determination to properly learn how to play this game. It's just disheartening to be brutally reminded so soon that the downtime is smack bang in the middle of my available playing time being in Australia. I quite like the idea of rotating the downtime around a bit from time to time so that some other smaller regions can endure the downtime being in the middle of your playtime. I think its safe to assume there are less active players in Hawaii's/central pacific time zone then in all of Australia, Japan, South Korea, China and Eastern Russia, WOW now that i think about it that's a lot of people... I dont want CCP employees to be working in the dark all year round but surely in the interest of customer satisfaction you guys could switch it up a bit from time to time? Did it ever occur to you that CCP's servers may be located in your area, thus the people who work on them have the same work/sleep schedule as you do? :p What you're suggesting with rotating down-times means that people who perform work on these servers would have rotating shifts, sleeping at various times of the day/night throughout the week. I dunno if you've ever tried this, but it causes lots of insomnia and exhaustion in the work-place. The people who work for CCP are just like you, they want a steady work-schedule; this is the schedule they feel maximizes their efficiency. We all know things don't always go according to plan. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 26	Posted - 2015.02.25 15:06:37 - [17] - Quote dominique Rotineque wrote: im not whining.. just stating that customers have a right to complain for services not being delivered wich have been paid for in full. The right to complain.. yes its all possible in a free world. also personally i see this as an incident. It will become a problem if it occurs more often and is not dealt with a good root cause solution. Griping about downtime is not a big deal at all. It's when compensation for the downtime is demanded that I think the post becomes unreasonable. If you'll notice I don't say anything to a reply that consists of, 'darn, EVE is down. guess i gotta go do something else for an hour or two'. Also, the conversation was not directed towards you, yet another more aggressive poster. I apologize if you felt singled out. :> As for the not dealing with it thing, CCP continues to update saying they are working on it. They are losing money as long as they servers aren't up; there's no reason for them /not/ to be working on it. :p "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 26	Posted - 2015.02.25 15:11:56 - [18] - Quote Miss Martin James wrote: these 400 words post-dont even read them- i like the one liners Frequently, it takes a plethora of words to explain something complex to a simple mind. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 28	Posted - 2015.02.25 15:20:45 - [19] - Quote Dik Taker Ship wrote: IT'S UP!!!!! to the ccp tech team to get this sorted! ..that's GOLD, Jerry, GOLD! :D :D :D "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope
Cedric Rochester Center for Advanced Studies Gallente Federation 30	Posted - 2015.02.25 15:31:24 - [20] - Quote dominique Rotineque wrote: They can update all they want imho.. but not seeing results angers most folks. People want results not empty promises :) For all they know they are circle spanking the monkey waiting for the tech that stored a backup tape with all our chars at home wich he misplaced and is now frantically searching for. Wich is not the case.. right? RIGHT? Fair enough. A catastrophic database failure, in which you're speaking of, is extremely rare, seeing as how pretty much any business-grade server/cluster has a backup built in. Basically a pile of drives that just store a copy of what's running on the live hard drives. If, for some crazy ass reason (like a very angry hacker, or a disgruntled employee) all data is lost on the live servers, then the backup drives are just hot-swapped in. It's like pulling out a cartridge and sliding another one in, except a crapload more times. I'd suspect it'd take CCP less than 30 minutes to accomplish a task like that, even if they only have two techs on-call. An hour if those techs were at home. There's no way they'd store their data backups at some employee's house. It'd be on location. It's more likely an issue raised with the patch they just installed. They're trying to narrow something down in code that will fix an unforeseen problem. "It is not that I am mad, it is only that my head is different from yours." -Diogenes of Sinope